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Our experienced and engaging speakers offer a wealth of information directly relative to PACSA delegates.

You will create bonds and friendships which last well beyond PACSA - allowing you to grow your network.

Refresh, revive and recharge yourself during the conference - and head back to work revitalised, motivated and empowered. 

Location, location, location! The BRAND NEW Sun City conference venue will amaze you - and this year we are all staying at the fabulous Sun City Cabanas Hotel!

PACSA 2018 is endorsed by OPSA and all PACSA delegates registered with OPSA will receive 3 CPD points.

CBM Training

PACSA 2018 - All Rights Reserved

PACSA 2018

SUN CITY -     Conference Centre

PACSA Secretary

22-24 AUGUST 2018

PACSA Brochure

PACSA Registration Form

Sun City
CBM Training

From R 12, 450 Ex VAT per person




This year we will be running our 16th annual PACSA conference at the Sun City Conference Centre, and delegates will all be staying overnight at the stunning Cabanas Hotel! 

Our theme this year is "Caribbean Dream" and we have yet another amazing programme planned - filled with loads of practical information, fun and fantastic surprises! Our line-up of professional facilitators are all experienced in their field and have dedicated their time to come and share their secrets to success with you!



Reasons why you MUST attend the 'Secretarial Event of the Year':

Apart from our fabulous sessions and intensive skills transfer, we will also SPOIL you with free gifts and sponsored prizes!

Tel: (011) 454 5505 | Email:
Sun City
SOHO Hotel
Sun City


Live your Dream

PACSA 2018 is proudly sponsored by:

Our Partners:

Live your Dream

Our incredibly experienced speaker group includes:

Maria Phalime

Gill Lindsell

Femi Adebanji

Carol Potgieter

Themba Mazibuko

Grant Driver

FutureSpace Office


PACSA 2018 Programme:

Day One - 22 August 2018

2.30pm: Check into the Cabanas

2.30pm - 6.30pm: Free time

Day Two - 23 August 2018

9.00am - 10.30am: Session 1: Realising the True Power of Applied Emotional Intelligence - Grant Driver

By now you are familiar with Emotional Intelligence and its’ importance in both business and your personal life, but have you ever taken the time to evaluate your own Emotional Intelligence? Do you watch others and try and imitate their best traits while avoiding their mistakes? Do you really know how to apply Emotional Intelligence? This powerful session will shed light on all of these questions and equip you to   start applying Emotional Intelligence from the moment the session ends!

  • What does Emotional Intelligence really mean and how do you apply this in business life?
  • How do I know if I am Emotionally Intelligent enough and how to build up my currnet EQ levels?
  • Studying different role models and assessing how their EQ is making them successful in their business life
  • Why it’s important in your role to constantly practice Emotional Intelligence when interacting with everyone in the organisation
  • Using your EQ knowledge to get things done faster and more  effectively and with much more buy-in from the people you work with!

10.30am - 11.00am: Tea

11.00am - 12.00pm: Session 2: Thrive and Succeed in Your Open-Plan Office - Gill Lindsell

Over the past few years there has been a definite trend in businesses to move towards open-plan offices and an environment that is more activity-based and fosters collaboration between individuals and departments. Many organisations and individuals are finding that this change comes with a number of benefits as well as challenges. This session will equip you to function effectively and get the most value out of your open-plan office environment.

  • The move to open-plan office space and settling into the change
  • Benefits and drawbacks of working in an open-plan office and how to get the most out of this in real life
  • Proven tips and techniques to help you concentrate on important tasks when the rest of the office is being noisy
  • Open-plan office etiquette – what NOT to do and the actions to avoid that will spark conflict in the office
  • Are YOU causing disruption? How to avoid irritating your colleagues
  • Dealing in a proactive, adult manner with any conflict that may occur in the open-plan office to ensure you always have a calm, work conducive environment to arrive at each day

12.00pm - 1.00pm: Session 3: How to Thrive in Work and Life! - Maria Phalime

Burnout, stress and working under pressure has become a standard feature of the modern workplace, resulting in absenteeism, low morale and reduced productivity.

In this inspiring and informative session, Maria will share her story of burnout, the lessons she learned and the key tools and strategies to promote performance and well-being in the workplace.

  • Real life lessons of success and failure that you can apply to reduce your stress levels
  • Discovering the value of embracing challenges to make work more enjoyable
  • Redefining your perspective on failure – it’s a learning curve for the future
  • Practical tools you can use to bounce back after setbacks
  • How this powerful, motivational session can help you rediscover your zest for life!

1.00pm - 2.00pm: Lunch

2.00pm - 3.00pm: Session 4: Understanding Corporate Protocol and Etiquette - Carol Potgieter

Business and personal success depends on your ability to build relationships with colleagues, customers and partners. To do so you need to understand the impact of positive or negative business protocol and etiquette. This session will equip you to identify and apply communication styles, learn to portray a positive image and to interact in diverse contexts.

  • An introduction to business ethics and why these are critical to your success in the organisation
  • Learning how to interact professionally with clients, superiors and colleagues from all walks of life in such a way that you shine out as a pillar of professionalism
  • Using etiquette effectively to build your personal brand in the office to secure future promotions
  • Discovering how a professional image relates to etiquette and protocol and how easy it is to do the things needed to stand out from the crowd

3.00pm - 4.00pm: Session 5: Manage Your Life Like a World Class Project - Grant Driver

Project Management skills are incredibly valuable business skills to possess and can be effectively applied across a range of administrative tasks to make your life easier. This jam-packed session will put you on the fast track to enhancing your project management ability, enabling you to achieve objectives faster, more effectively, on time and with fewer resources.

  • What are the basic project management principles and how to apply these to administrative functions and daily projects?
  • How do you practically apply these principles to your tasks to ensure you achieve deadlines and don’t forget anything vital that will make you look unprofessional?
  • What daily administrative tasks can you apply project management principles to that will make a big impact on your work day?
  • How will using a project management approach assist you in being a better support to your managers and organisation?

4.00pm: Snacks and Tea

Caribbean Carnival! - GALA Dinner at the Valley of the Waves

Come dressed to theme for a night of fun, prizes and entertainment as you let your hair down away from work. This Caribbean carnival will be the highlight of your conference as we dance and party till the wee hours. 

The best dressed delegate will win a R1,000 prize so think carefully about what you are going to wear!

Day Three - 24 August 2018

9.00am - 10.30am: Session 6: Gaining Total Control of your Personal Finances - Themba Mazibuko

Unfortunately there is no magic formula or one simple trick that can make it so that you never have to worry about money again. There are however some easy-to-implement steps that you can put in place to help you manage your finances better, accommodate the rising cost of living and plan for the future. In this session, Themba Mazibuko, a man who has managed the risk of balance sheets worth about R400bn will give you practical guidance on how to practically manage your personal finances. 

  • What simple steps can you take now to secure your future income and start to create wealth for you and your family
  • How do you draft a personal budget that reflects real life and gives you an indication of where you can save money and make changes to your spending patterns?
  • Is there an easy way to develop the discipline to stick to your budget?
  • Some tips to accommodate the rising cost of living into your budget so that you are not caught short at a later date
  • What is the fastest way to get out of any debt and why this is so important to plan for?

10.30am - 11.00am: Tea

11.00am - 12.30pm: Session 7: Transforming your Service Excellence Levels by Becoming the Leader of the Team - Femi Adebanji

The business landscape is rapidly changing, competition has ramped up significantly, technology is simultaneously creating and destroying opportunities - what worked yesterday is no longer as effective today.

Business success requires leaders throughout the organisation’s levels who can inspire fellow employees, and establish a performance driven culture that becomes the source of your competitive advantage. This dynamic and content-rich session will equip you to succeed in your leadership role.

  • What is leadership about and why is it important to everyone in the organisation?
  • How can you display leadership in your current role, even if you don’t have anyone reporting to you?
  • What are the attributes of great leaders and how easy is it to display and use these attributes to become a better leader in your organisation?
  • Examining what your own natural leadership style is and using this knowledge to build on what you already do
  • Practical ways to remind yourself to implement leadership techniques every day to make you more efficient in your support role
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